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YOUR QUESTIONS ANSWERED

Shopping Information

I ORDERED MULTIPLE ITEMS, WHY HAVE I ONLY RECEIVED ONE?
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separate from the rest of your ordered products. Please rest assured if all the items from your order do not arrive at once, the rest of your order is on its way!
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not provide wirldwide shipping at present. Free Shipping on all orderd over $100 within continental USA.
WILL THERE BE A SHIPPING CONFIRMATION ONCE THE ORDER IS PLACED?
We will update you with a tracking number via email approximately within 2-5 days post order placement.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We source our products globally to allow us to find the best variety of products. Products with high demand will take 5-12 days for delivery. You will be pleased to find that the vast majority of orders are delivered much sooner than the time frame stated.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We offer convenient payment options for your online purchase with us.  We currently accept payments through most major credit and debit cards (Visa,MasterCard, American Express, and Discover), Google Wallet, Apple Pay, Paypal, Paypal Credit, and Android Pay.
IS BUYING ONLINE SAFE?
We are committed to ensuring the security of your information throughout the purchasing experience. We safeguard your info using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible.

Orders and Returns

HOW DO I PLACE AN ORDER?
  1. Go to the item page of the product you would like to order.
  2. Select the number of items that you would like to order and click "Add to Cart".
  3. Click "Check Out" in the pop up window.
  4. On the next page, please fill in your information (Email, Name, Shipping details) and then click "Continue to Shipping Method".
  5. Click "Continue to payment method" on the next screen.
  6. Then fill in your credit card information and click "complete order" to finalize the transaction.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES? 
If you have any queries about your order please do not hesitate to reach out to our customer satisfaction experts via email or live chat at support@tatemaehonne.com
DO I NEED AN ACCOUNT TO PLACE AN ORDER? 
You do not need to create an account with us to place an order on our site as you can check out as a guest but we will strongly recommend you sign up to our mailing list for ongoing offers and savings.
HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCT?
We have a dedicated sourcing team that works directly with manufacturers worldwide. We test everything before we send it to you.
WILL YOU BE ADDING MORE PRODUCT OFFERINGS TO THE SITE?
We are focused on sourcing the very best products for our customers, as a result, we are constantly researching and adding new quality products to our store.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
If you have any queries about your order please do not hesitate to reach out to our customer satisfaction experts via email or live chat at support@tatemaehonne.com
HOW DO I TRACK MY ORDER?
The quickest and easiest way is to refer to our chatbot (Silver) for order status and tracking; you can reach her at any time (24/7) within our live chat. You can also check your email for tracking information. Otherwise, you can find tracking information under the "Track Your Order" section of the site.
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